We value our customers and are constantly striving to improve our service.

We want you to be very happy with your Mies purchase.

We strongly recommend you consider the measurements of each dress precisely. Please email us at info@miesthelabel.com with any questions or concerns prior to purchasing.

All orders for goods and/or services will be confirmed by us with a written confirmation of order. It is
your responsibility to check this confirmation. If there are any discrepancies with this confirmation,
you must advise us, in writing, within three (3) days of the date of the confirmation.
While mishaps and loss may occur, we are not liable for any loss or damage or other fault in the
goods and/or services.

Applications for the return of goods must be received by us within seven (7) days from the date of
delivery, by certified email outlining the order details and order number, and approval must granted
by us for the return of the goods. The goods must then be returned to us within fourteen (14) days
from the date of delivery.

We accept the return of goods only when they are damaged or faulty when received by you or there
has been a shipping error. Items must be returned to us unworn, unwashed and in an unused
condition, with all the original labels and tags still attached to the goods. If we consider that the
goods have been ‘worn’ or ‘used’ then we shall not accept the return and the goods shall be sent
back to you. Goods returned must be accompanied by proof of purchase. We will determine the
validity of the warranty claim.

If the return of your goods meets the above requirements, we shall reimburse you the purchase
price (excluding delivery charges) by way of a credit payment to your account.

Alternatively, you may wish to make an application to exchange the goods. Any applications for
exchange must be received by us within seven (7) days from the date of delivery, by certified email
outlining the order details and order number, and approval must granted by us for the exchange of
the goods. The goods must then be returned to us within fourteen (14) days from the date of
delivery and we shall use our best endeavours to complete the requested exchange for you.

You are responsible for all costs associated with the return or exchange of goods.