Thank you for using Miesthelabel.com

These Terms and Conditions (Terms) will govern the Services provided by us to you. Importantly, it outlines both your responsibilities and ours while providing the Services.

Our Privacy Policy details the manner of both the collection of information (including personal information) and its usage.

By using our services and/or purchasing our goods, you agree that you have read, understand and agree to be bound by both the Terms and Conditions and the Privacy Policy.

If you are using our services or purchasing our goods on behalf of an organisation, you agree to the Terms and the Privacy Policy on behalf of such organisation.

Price

A quotation made by us is not an offer to sell goods or to provide services. We will not be bound to provide goods or services to you until our offer is accepted in writing (or by purchasing our goods and/or services through our website).

Place an Order with us

To place an order for our goods or services, please follow the instructions within the ordering section of our website or email info@miesthelabel.com if you should require any assistance.

Our Responsibilities

We will use our best endeavours to:

(a) provide the goods and/or services with all the skill, care and diligence to be expected from a qualified, competent and experienced provider of the goods and/or services of a similar scope and complexity as the goods and/or services;

(b) ensure that the Services are carried out by our employees or agents who are properly trained, experienced and accredited to perform those services;

(c) use our best endeavours to ensure suppliers perform their obligations to us in

connection with these Terms, including preventing any loss you may incur

through the failure of suppliers to perform their obligations properly;

(d) act in your best interests in connection with these Terms; and

(e) provide the goods and/or services in a timely and efficient manner, and meet

all reasonable deadlines set by you.

Your Responsibilities

You are responsible for your conduct and ensuring that you comply with these Terms. In particular, during the performance of our services, you must:

(a) co-operate with us as we reasonably require;

(b) provide the information and documentation that we reasonably require;

(c) on request make available to us such facilities as we reasonably require;

(d) ensure that your staff and agents co-operate with and assist us; and

(e) ensure that:

(i) the use by us or any person authorised by us of any material will not infringe the

rights (including intellectual property rights) of any person or give rise to any obligation on our behalf (or any person authorised by us) to pay compensation or royalty to any person;

(ii) the information and material provided by you to us is accurate and true.

Prices and Payment

The price of our goods and/or services will be in $AUD at the time of (purchase and) delivery. Prices quoted by us will not include delivery charges, GST or other taxes or charges that may apply at the time of invoicing unless specifically stated.

You can purchase our goods and/or services through our website by following the instructions through the ordering section.

Order Cancellation/Variation

Orders cannot be amended or cancelled by you unless the proposed variation or cancellation of orders by you is submitted to the us in writing and must be approved by us at least one (1) day prior to the date (or other specified time period) of delivery of our goods and/or services.

Risk and Insurance

You bear the risk for goods provided from the moment of delivery to your chosen point of delivery.

You must, at your own expense, maintain the goods and insure them for the benefit of us from risk from the moment of delivery.

Returns and Exchanges

All orders for goods and/or services will be confirmed by us with a written confirmation of order. It is your responsibility to check this confirmation. If there are any discrepancies with this confirmation, you must advise us, in writing, within three (3) days of the date of the confirmation.

While mishaps and loss may occur we are not liable for any loss or damage or other fault in the goods and/or services.

Applications for the return of goods must be received by us within seven (7) days from the date of delivery, by certified email outlining the order details and order number, and approval must granted by us for the return of the goods. The goods must then be returned to us within fourteen (14) days from the date of delivery.

We accept the return of goods only when they are damaged or faulty when received by you or there has been a shipping error. Items must be returned to us unworn, unwashed and in an unused condition, with all the original labels and tags still attached to the goods. If we consider that the goods have been ‘worn’ or ‘used’ then we shall not accept the return and the goods shall be sent back to you. Goods returned must be accompanied by proof of purchase. We will determine the validity of the warranty claim.

If the return of your goods meets the above requirements, we shall reimburse you the purchase price (excluding delivery charges) by way of a credit payment to your account.

Alternatively, you may wish to make an application to exchange the goods. Any applications for exchange must be received by us within seven (7) days from the date of delivery, by certified email outlining the order details and order number, and approval must granted by us for the exchange of the goods. The goods must then be returned to us within fourteen (14) days from the date of delivery and we shall use our best endeavors to complete the requested exchange for you.

You are responsible for all costs associated with the return or exchange of goods.

Change of Ownership

You also agree to notify us, within (seven) 7 days, in writing of any change of ownership of your business or of directorships in the case you are acting on behalf of an organization or any other change that may affect these Terms or your fulfillment of your obligations under these Terms.

You may be liable for any incurred loss as a result of your failure to notify us of any such change within the period specified above.

Lien Charge

In agreeing to these Terms you agree that we have a lien over all goods in our possession belonging to you to secure payment of any or all amounts outstanding from time to time.

Intellectual Property and Confidential Information

We respect the right to intellectual property and confidential information and require you to do so as well.

If we provide you with any confidential information, you will keep this information confidential and not disclose it to any third party without prior consent from us or unless legally obliged to do so.

This confidentially obligation also applies to us.

If you wish to discontinue using our services

You may initiate the discontinuation of our services by providing a thirty (30) days written notice to us.

However, we retain the right to suspend or end our services at any time, without the provision of notice. For example, we may end our agreement to provide services to you for failing to comply with these Terms.

In these cases, you will not be able to get a refund unless legally entitled and/or required. You may also be required to pay for the services provided up to the time at which you no longer used our services, as well as any reasonable costs and expenses incurred when we provide our services to you.

Limitation of Our Liability

We will provide the goods and/or services with reasonable care and skill. However, we will not be liable to you for any loss or damage in the following cases:

(a) If we are unable to provide the goods and/or services to you due to any reasons beyond our control

(b) For any loss you suffer when using the goods, our website or services in any case.

Resolving Disputes

We would like the opportunity to address any concerns you may have regarding our goods and/or services. In signing these Terms you agree to take reasonable steps to resolve any dispute that may arise by emailing us at info@miesthelabel.com and informally outlining the issues you have. We will also take reasonable steps to resolve this dispute informally.

Furthermore, you agree to resolve any claims relating to our goods or provision of our services, and the Terms, through the use of mediation or arbitration. This agreement ensures that we both utilise alternative dispute resolution mechanisms before resorting to formal litigation.

Jurisdiction

These Terms are governed by the laws of Victoria, Australia.

Changes to the Terms and Conditions

We may need to revise these Terms from time to time without notice. However, we will post the latest version of these Terms on our website. If a change meaningfully alters these Terms we will notify you (for example, via email).

If you continue to use our services, you agree to be bound by the changes made to the T erms.